About These Terms

These Terms and Conditions govern access to this website and purchases made through the online store.

By placing an order, you confirm that the information you provide is accurate and that you are authorised to use the selected payment method.

Store Operator

This website is operated by:

TEDi GmbH & Co. KG
Brackeler Hellweg 301
44309 Dortmund
Germany

Email:

Customer Requirements

To place an order, you must have the legal capacity required to enter into a purchase contract.

• Provide complete and accurate contact, billing, and delivery information.
• Use a payment method that you are authorised to use.
• Keep account login information confidential where an account is created.
• Notify us promptly if order or account information is incorrect.

Order Process

Products placed in the shopping cart are not reserved until the order has been completed and accepted.

After an order is submitted, an automatic email may confirm that the order request has been received. This acknowledgement does not necessarily mean that the order has been accepted.

A purchase contract is formed when the order is accepted, payment is confirmed where applicable, or the goods are dispatched.

Product Information

We aim to describe products, specifications, dimensions, materials, colours, and included accessories as accurately as reasonably possible.

Colours may appear slightly different depending on the display, lighting, product batch, or photography.

Product packaging, labels, or minor design details may change without materially changing the intended function of the product.

Prices and Taxes

Product prices are shown on the website in the displayed currency. Applicable taxes will be included or shown during checkout as required.

Shipping costs and other applicable charges are shown before the order is submitted.

If an obvious pricing or technical error occurs, we may contact you to confirm the correct price or cancel the affected order.

Payment

Payment must be completed using one of the payment methods available during checkout.

Payment providers may carry out authorisation, identity verification, fraud-prevention, or security checks before approving a transaction.

An order may be delayed or cancelled if payment is declined, reversed, incomplete, or identified as potentially unauthorised.

More information is available on our Payment Information page.

Shipping and Delivery

Orders are delivered to the shipping address entered during checkout. Customers are responsible for checking that the address is complete and accurate.

Processing and delivery times are estimates. Delays may occur because of carrier operations, public holidays, weather, customs procedures, or other circumstances outside our control.

More information is available on our Delivery Information page.

Cancellations, Returns, and Refunds

Cancellation, return, exchange, and refund requests are handled according to the applicable return conditions and mandatory consumer rights.

Contact customer service before returning an item so that the correct instructions and return address can be provided.

More information is available in our Refund and Returns Policy .

Damaged or Incorrect Products

If an item arrives damaged, defective, incomplete, or different from the product ordered, contact us within a reasonable time after delivery.

Include the order number, a description of the issue, and clear photographs where they are useful for assessing the problem.

Depending on the circumstances, an appropriate remedy may include replacement, repair, price reduction, or refund.

Product Use

Products must be used according to their instructions, warnings, intended purpose, and applicable safety requirements.

Customers are responsible for checking whether a product is suitable for their intended use and local conditions.

Products should not be modified or used in a way that creates an unreasonable safety risk.

Intellectual Property

Website text, layout, graphics, logos, and original materials are protected by applicable intellectual property laws.

Product names, trademarks, photographs, and other third-party materials remain the property of their respective owners.

Website content may not be copied, republished, distributed, or commercially exploited without permission or another lawful basis.

Website Availability

We aim to keep the website available and accurate, but uninterrupted access cannot be guaranteed.

Website access may be temporarily limited because of maintenance, technical problems, security concerns, or circumstances outside our reasonable control.

We may update, suspend, or remove website features where reasonably necessary.

External Links

This website may contain links to services or websites operated by third parties.

External websites are controlled by their own operators and may have separate terms, privacy policies, and security practices.

Liability

Liability is determined in accordance with applicable law. Nothing in these terms excludes or limits liability where exclusion or limitation is not legally permitted.

We are not responsible for losses caused solely by incorrect information supplied by the customer, unauthorised product use, or events outside our reasonable control.

Electronic Communication

Order confirmations, delivery updates, customer service replies, and other transaction-related communications may be sent electronically.

Customers are responsible for providing a valid email address and checking messages relating to their order.

Privacy

Personal data is processed as described in our Privacy Policy .

The Privacy Policy explains the types of data collected, processing purposes, service providers, retention, cookies, and data protection rights.

Changes to These Terms

These Terms and Conditions may be updated when the website, services, business processes, or applicable requirements change.

The version that applies to an order is normally the version available when that order is placed.

The current version and revision date will remain available on this page.

Severability

If a provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.